EXOTON Audio Warranty Policy
All for a Better Experience
We hope your EXOTON product will never experience any problems, but we all know, sometimes things happen. EXOTON protection plans are ready for those unexpected situations. From the EXOTON limited warranty to extended coverage and accident insurance, we ensure your peace of mind.
l EXOTON limited warranty
l EXOTON × Xcotton accident protection plan
l EXOTON × Xcotton shipping protection plan
The following outlines the validity periods and coverage of the EXOTON limited warranty and the two protection plans.
EXOTON limited warranty
Included all EXOTON products except the S-1203(W), S-1503(W), and S-1803(W).
l Length: 1 year (Calculated from the date the product was signed for)
l Mechanical breakdown: yes
l Power surge: no
l Battery failure: yes
l Liquid damage: no
l Accidental Damage from Handling (ADH): no
l Extended warranty (continuation of the EXOTON limited warranty): no
For the S-1203(W), S-1503(W), and S-1803(W).
l Length: 2 years (Calculated from the date the product was signed for)
l Mechanical breakdown: yes
l Power surge: no
l Battery failure: yes
l Liquid damage: no
l Accidental Damage from Handling (ADH): no
l Extended warranty (continuation of the EXOTON limited warranty): no
EXOTON × Xcotton protection plans
Powered by Xcotton. This protection plans covers everything EXOTON limited warranty. In addition, this warranty plan covers claims resulting from accidental damage and provides extended coverage. These extended protection plans are available for purchase when you buy a product on exotonaudio.com. The cost varies depending on the product purchased and is a one-time payment. Once purchased, the extended warranty plan covers only that specific product, it does not apply to multiple products or products purchased previously.
Included all EXOTON products except the accessories.
l Length: 1/2/3 years (This plan starts on the date of purchase, and you are covered for up to 3 years.)
l Mechanical breakdown: yes
l Power surge: yes
l Battery failure: yes
l Liquid damage: yes
l Accidental Damage from Handling (ADH): yes
l Extended warranty (continuation of the EXOTON limited warranty): yes
EXOTON × Xcotton shipping protection plan
Powered by Xcotton. This plan must be purchased with your order. You can select it on the exotonaudio.com before completing your payment, and it will take effect when your order is shipped.
l Package Loss
Covers cases where tracking stops updating or shows delivered but not received.
l Item Damage
Covers damage caused during the shipping process.
l Delivery Delay Compensation
Get $5 compensation (or equivalent in your local currency) if your order arriveslater than the estimated delivery date.
l Mis-delivery Cost Coverage
Covers additional costs when the package is delivered to the wrong address.
Repair and replacement
EXOTON Limited Warranty: Please contact the customer support team at support@exotonaudio.com.
How it works
1. Email your order number and a description of the issue to the support team. They will typically respond within 24 hours on business days. If necessary, they may ask you to provide a video of the issue to help confirm the problem.
2. Once the details of the issue have been confirmed, if the product needs to be returned for a replacement, the support team will provide you with a prepaid return label. If the support team informs you that a return is not necessary, you may handle the defective product on your own.
3. The support team will arrange for a replacement to be shipped to you.
4. For products requiring replacement parts, the technical team will ship the appropriate parts and provide you with the necessary instructions.
5. The replacement is complete.
EXOTON × Xcotton shipping protection plan: Submit your claim using the link below.
https://www.xcottons.com/#/parcel/parcel-login
EXOTON × Xcotton protection plans: Submit your claim using the link below.
https://www.xcottons.com/#/productProtection/protection-login
Repair Options
l Depending on the specific issue, we may repair the equipment or replace the entire unit.
l Components that can be repaired or replaced include, but are not limited to, power amplifiers, preamp boards, speaker drivers, and grille covers.
l All replacement products and parts are brand new.
l Replaced components and parts are covered by the remaining duration of the original warranty.
l If your parts fail, we will provide you with new ones.
Note: The warranty policy is valid only for products purchased from exotonaudio.com and other officially authorized platforms or authorized dealers, it does not apply to products purchased from unauthorized third parties.